Standard Terms & Conditions for Sale of Goods

1. About Us


The website domain name is owned by

Heavenlyscentslondon llp

29 Erindale



Se18 2QH

Email: info@heavenlyscentslondon

Tel: 07944988843

If you need to contact us please use the details above.


2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.3 Images of products on this website are for illustrative purposes only.

2.4 Where applicable we have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.6 This contract is covered by English law.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.


3. How to place order

3.1 To place an order with us through our website, you must first register with us. Further information on how to register with us is provided in our website under the “how to …” category.

3.2   You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. Products placed in your basket are not secured for purchase until you have checked out. This prevents someone from hoarding stock in their basket, preventing others from purchasing the items.

3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

3.4 Where delivery is requested, delivery charges will be shown prior to you finalising your order.

3.5 Orders requiring delivery must be paid for at the time of ordering. Orders being collected can be paid for at time of ordering, or can be paid for at time of collection.

3.6 We use secure payment facilities for online purchases. You can pay for your order on-line using paypal. You can also pay for your order by using Barclay’s Ping-it, (please contact us for further details), or pay by cash (at time of collection only)

 3.7 Promotional prices only apply during the period stated.

3.8 All prices quoted on our website are in UK pounds. There is no vat applicable as we are not a vat registered company.

3.9 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.10 Once your order is complete and ready for collection or dispatch, we will notify you of this by e-mail to your registered e-mail address.

3.11 Orders not paid for and not collected within 7 days of order may be returned to stock and resold.

3.12 Orders paid for and not collected within 28 days may be returned to stock and resold. The customer will receive a refund equal to the value of the uncollected items.


4. Delivery & Carriage Charges

4.1 Goods will be dispatched as soon as possible after receipt of order

4.2 The standard 2nd class postage charge is for a parcel of a maximum size of 6 x 6 x 6 inches and a maximum weight of 2 kg, Orders exceeding either of these limits will necessitate additional postage charges which will be advised at the time of packaging and must be paid before despatch.

4.3 Postage charges advertised are specifically for UK mainland postage only.

4.4 Dependent on the quantity ordered, your order may be dispatched in more than one parcel.

4.5 We will deliver the goods to the address you specify in your registration with our website

4.6 Please check the goods on delivery - any goods found to be missing or damaged should be notified to to us within two working days of delivery of the items.

4.7 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion. We are not responsible where this causes a delay in delivering your goods.


5. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.

5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been used, even if only partially, unless they are faulty.

5.6 If you fail to return the goods or fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.

5.8 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days.

5.9 This cancellation policy does not affect your legal rights - for example, if goods are faulty or wrongly described.


6. Faulty Goods

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either a indicative digital image is supplied by the customer, or the original goods have been received by us and checked.

6.3 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.4 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.


7. Liability

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

7.2 We do not accept liability for any consequential loss of profit or indirect losses.


8. Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

8.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Partner of our company. We reserve the right to make cancellation and/or re-stocking charges.

8.2 Claims for missing or damaged items must be made within 2 working days of delivery.

8.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.


Website Disclaimer for:


This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.


  1. Use of Website

1.1You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.

1.2The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.


2.Visitor Conduct

2.1With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2  When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.


3.Website availability

3.1We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.


4.Links to and from other websites

4.1Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


5.   Exclusion of Liability

5.1We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include, without limitation, any other direct, indirect or consequential loss.


6. Law and Jurisdiction

6.1This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.